Privacy Policy & Terms of Service

Last updated: August 26, 2026Optiforge Systems LLC (“OptiSpatchr”, “we”, “us”) operates this website and service.

Privacy Policy

This Privacy Policy explains how Optiforge Systems LLC (“OptiSpatchr,” “we,” “us,” or “our”) collects, uses, shares, and protects information through the OptiSpatchr website and services.Information We CollectWe may collect contact and business information that you provide, including your name, email address, phone number, business name, service area, operating hours, services offered, scheduling preferences, and information submitted through our website or during onboarding and support.When OptiSpatchr provides call-handling services for a customer, we may process caller information, call audio, transcripts, call metadata, customer details, service-request information, appointment information, scheduling activity, and callback requests. The information processed depends on the customer’s configuration and the services being used.Our website, hosting providers, and supporting technology may automatically collect technical information such as IP address, browser type, device information, referring pages, pages visited, and general usage information.Payment information is processed by third-party payment providers. We do not directly store complete payment-card or bank-account credentials.How We Use InformationWe may use information to:- Respond to inquiries and arrange demonstrations.
- Configure, operate, maintain, and support OptiSpatchr.
- Answer and process calls on behalf of customers.
- Qualify service requests and manage appointment-related workflows.
- Create callback requests and provide relevant information to authorized customer personnel.
- Communicate about accounts, service updates, billing, security, and support.
- Monitor reliability, troubleshoot issues, prevent misuse, and improve the service.
- Comply with applicable laws and enforce our agreements.Call Recording and TranscriptionCalls handled through OptiSpatchr may be recorded, transcribed, summarized, or analyzed when those features are enabled. Our business customers are responsible for providing legally required notices and obtaining any required consent from callers based on the jurisdictions in which they operate.How We Share InformationWe do not sell personal or business information.We may share information with service providers that help us deliver and support OptiSpatchr, including providers of telephony, voice and artificial-intelligence services, workflow automation, calendars, customer-record systems, hosting, analytics, security, customer support, and payment processing. These providers receive information only as reasonably necessary to perform services on our behalf.We may also disclose information:- When required by law, regulation, court order, or valid legal process.
- To protect the rights, safety, property, and security of Optiforge Systems LLC, our customers, callers, or others.
- In connection with a merger, acquisition, financing, sale, restructuring, or transfer of all or part of our business, subject to appropriate safeguards.Customer DataWhen OptiSpatchr processes information on behalf of a business customer, that customer controls how its caller and customer information is collected and used. We process that information to provide the contracted services and according to the customer’s instructions and configuration.Questions or requests concerning information held by one of our business customers may need to be directed to that business.Data RetentionWe retain information for as long as reasonably necessary to provide the service, maintain business and security records, meet legal obligations, resolve disputes, and enforce agreements.Retention periods may vary depending on the type of information, customer configuration, operational requirements, and applicable law.Data SecurityWe use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.No transmission, storage system, or security measure can be guaranteed to be completely secure. You should use appropriate care when providing information electronically.Cookies and Similar TechnologiesOur website and service providers may use cookies or similar technologies necessary to operate the site, understand general usage, maintain security, and improve performance.Your browser may allow you to restrict or remove cookies. Doing so may affect certain website functionality.Your Choices and Privacy RequestsDepending on your location and applicable law, you may have rights concerning your personal information, including requesting access, correction, deletion, or a copy of certain information.To submit a privacy request, contact us at [email protected]. We may need to verify your identity before fulfilling a request. Certain information may be retained when required by law or for legitimate business, security, or recordkeeping purposes.Children’s PrivacyOptiSpatchr is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information directly from children through this website.Third-Party Services and LinksOur website and services may interact with or link to third-party services. Their privacy practices are governed by their own policies, and we are not responsible for how independent third parties handle information.Changes to This PolicyWe may update this Privacy Policy as our services, practices, or legal obligations change. The revised policy will be posted on this page with an updated effective date.Contact for Privacy QuestionsOptiforge Systems LLC[email protected]

Website Terms of Use

These Website Terms of Use (“Terms”) govern your access to and use of the OptiSpatchr website operated by Optiforge Systems LLC (“OptiSpatchr,” “we,” “us,” or “our”).By accessing or using this website, you agree to these Terms. If you do not agree, please do not use the website.Website PurposeThis website provides general information about OptiSpatchr, our call-handling and appointment-management services, and ways to contact us or request a demonstration.The website is intended primarily for business users who are at least 18 years old and authorized to act on behalf of their business.Separate Service AgreementThese Terms govern use of the public website only.Purchasing, configuring, accessing, or using paid OptiSpatchr services requires a separate written customer agreement, order form, or other accepted service terms. That agreement will govern pricing, payment, service scope, usage limits, customer responsibilities, cancellation, data processing, support, and other service-specific matters.Submitting an inquiry or requesting a demonstration does not create a customer relationship, guarantee acceptance, reserve pricing, or obligate either party to purchase or provide services.Website InformationWe make reasonable efforts to keep website information accurate and current. However, descriptions of features, integrations, availability, pricing, timelines, and service capabilities may change as OptiSpatchr develops.Website content is provided for general informational purposes and does not constitute a binding offer, warranty, or guarantee. Final service terms will be stated in the applicable customer agreement or order form.Permitted UseYou may use this website for lawful business and informational purposes.You may not:- Use the website in violation of any law or regulation.
- Attempt to gain unauthorized access to the website, its systems, or connected services.
- Interfere with the website’s security, availability, or operation.
- Introduce malicious code, automated attacks, or harmful material.
- Scrape, copy, reproduce, or commercially exploit website content without permission.
- Impersonate another person or business.
- Submit false, misleading, unlawful, abusive, or infringing information.
- Use the website to transmit confidential customer records, payment credentials, health information, or other sensitive information unless we have specifically authorized that method of transmission.Demo and Contact RequestsWhen you submit a contact or demonstration-request form, you agree to provide accurate information and authorize Optiforge Systems LLC to contact you regarding your inquiry.Submitting a form does not enroll you in recurring marketing messages or create a paid subscription. We may decline or discontinue communications involving fraudulent, abusive, unlawful, or inappropriate activity.Intellectual PropertyThe website and its contents—including the OptiSpatchr name, logos, branding, text, graphics, designs, software, workflows, and other materials—are owned by or licensed to Optiforge Systems LLC and are protected by applicable intellectual-property laws.You may view and use the website for its intended informational purpose. No ownership rights or licenses are transferred to you except for the limited right to access and use the website in accordance with these Terms.You may not reproduce, modify, distribute, publish, sell, license, reverse engineer, or create derivative works from protected website content without prior written permission.FeedbackIf you voluntarily provide suggestions, ideas, or feedback concerning the website or OptiSpatchr, you authorize us to use that feedback without restriction or compensation.This does not transfer ownership of your confidential business information, customer data, or other materials protected under a separate written agreement.Third-Party Services and LinksThe website may include links to or interact with third-party websites, applications, payment providers, calendars, communication services, or other technology.We do not control independent third parties and are not responsible for their content, availability, security, or privacy practices. Your use of third-party services is governed by their respective terms and policies.A link or integration does not necessarily imply endorsement or guarantee continued compatibility.Website AvailabilityWe may modify, suspend, restrict, or discontinue any part of the website at any time.We do not guarantee that the website will always be available, uninterrupted, secure, current, or free from errors or harmful components.Disclaimer of WarrantiesTo the fullest extent permitted by law, this website and its content are provided “as is” and “as available.”Optiforge Systems LLC disclaims all warranties regarding the website, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted availability.Nothing on this website guarantees specific business results, revenue, call volume, appointment volume, time savings, customer retention, or operational performance.Limitation of LiabilityTo the fullest extent permitted by law, Optiforge Systems LLC and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of—or inability to use—the website.This includes lost profits, lost revenue, lost opportunities, lost data, business interruption, or reputational harm, even if we were advised that such damages were possible.To the fullest extent permitted by law, our total liability arising from use of the public website will not exceed one hundred US dollars ($100).These limitations apply only to the public website. Liability associated with paid OptiSpatchr services will be governed by the applicable customer agreement.PrivacyOur collection and use of information through the website and services are described in our Privacy Policy.By using the website, you acknowledge that information may be processed as described in that policy.Changes to These TermsWe may update these Terms as the website, our business, or applicable requirements change.Updated Terms will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.Governing LawThese Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.Any dispute arising solely from use of the public website will be brought in a court of competent jurisdiction serving Currituck County, North Carolina, unless applicable law requires otherwise.SeverabilityIf any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. The unenforceable provision will be interpreted as closely as legally permitted to its original purpose.No WaiverFailure to enforce any provision of these Terms does not waive our right to enforce that or any other provision later.ContactQuestions about these Website Terms of Use may be directed to:Optiforge Systems LLC
[email protected]

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